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Contact us

Simply send us an email to support@scarletdarkness.com（Or if you cannot successfully receive this email message, please DM on our facebook.） Please allow an additional 2-4 business days for customer service responses during busy/festival periods and weekends.

 

Attention: According to recent customer feedback, some of our shipping notification emails have been blocked (the reason is currently unknown) or our responses to inquiries about shipping progress have bounced. This does not affect the normal delivery of your order. If you have not received your package within 20 days of ordering, please contact us again.

Also, if there is no response, please contact our alternate email address: support01@scarletdarkness.com(Please do not submit repeatedly.) or leave us a message on Facebook. We will respond within 24 hours. Thank you for your cooperation.

At Scarlet Darkness, our dedicated team is committed to addressing any queries or concerns you may have, ensuring a seamless experience. With prompt responses and personalized assistance, we strive to enhance your satisfaction and guarantee your peace of mind. Join Scarlet Darkness and enjoy your purchase!

Lifetime Service Statement: We provide lifelong service to our customers, which means that as long as you have placed an order with scarlet darkness or become one of our members, you can find us for assistance if you have any questions at any time.