Every order from scarletdarkness.com has a 30 days return or refund guarantee.
Return is acceptable within 30 days after item is received in following these policies:
We are focusing on providing high-quality items for you. However, if you received the goods does not match what you order or the products have some quality issues. We will process a refund request within THREE business days.
2.Item out of stock
If you purchase goods and we are unable to ship them out due to a stock shortage, we will contact you by E-mail. We will offer you the choice to either refund or wait for stock.
If your PayPal's account name and address do not match your order's name and shipping address, we will email you for verification. If you do not reply to us within THREE business days, we will automatically refund the order.
Please include the following information in the return package :
① Order number and product SKU of the item(s) you want to return.
② Shipping label (outside the package).
③ Reasons for return.
1.Once your return is received,we will send you an email to notify you and will refund you after we inspected it.Once your refund has been approved, it will be processed immediately and a credit will automatically be applied to your original method of payment.
2.Late or missing refunds: If you have been issued with a refund but have yet to receive it, please contact your relevant financial institution with regards to any payment delays (e.g. PayPal, bank).
① Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on Dresses, Skirts, Tops, Accessories.
② Please contact us no later than 14 days after you have received your order.
③ Please send the item(s) back to us through a local post office instead of express services like DHL, UPS, TNT, and FEDEX. By choosing one of the above-mentioned fast delivery options you might incur in import taxes and the delivery might be delayed due to the customs clearance process. We will only arrange a replacement or issue a refund after we receive and inspect the returned item.
④ Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
⑤Please allow 1-2 weeks from the time you mail your return for it to be processed. We will send you an -email once your return request has been successfully processed.
We can replace items if they are defective, damaged or if you've been sent the wrong item. If you need to exchange it please contact us at Winnie@scarletdarkness.com.We will cover the return shipping fee for such problems.
Customers need to pay the return shipping fee for the following situation:
1. Choose wrong size, wrong style;
2. Dislike or don't want;
3. Nothing wrong with the product, but still want to return.
Please contact us for any further issues about returns through email: Winnie@scarletdarkness.com
Please contact customer service to obtain return and exchange address.