Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

Questions list

Size & Fit

To determine the right size to order:

Step 1. Match your body measurements to our Size Chart. This will give you a good idea of the size to choose. If you are between sizes, order the larger size.
Step 2. Check the Garment Measurements (on the product page) to make sure the length is right for you.

Will this garment fit me?

You will find two sets of measurements on our product pages, both of which will help you select the proper sized garment.
This is a point you need to know when shopping online: each store has different sizing standards. If you usually wear L size, it does not mean that you can directly buy L size without looking at the size chart of the product.
We recommend you to choose by waist and bust size, or you can give us your height and weight and let us advise you.

Shipping & Cost

Which countries do you ship to?

We ship Worldwide(except these countries).

we do not currently support this type of address, please do not fill in the fields below: PSC xxx BOX xxx).If you are not sure whether our products can be delivered to your delivery address, you can contact our email for consultation:

How long will delivery take?

Total delivery time = processing time + shipping time.

①In general areas, we usually provide standard transportation,  your parcel will take 7-25 working days to arrive;
② Some long-distance areas may take a long time & high shipping fee, your parcel will take 10-30 working days to arrive. 
Note: Due to the high cost of logistics, we will set the cost of logistics in different regions to ensure that your parcels arrive faster and safer.
During the checkout process, you can select your shipping method and understand your shipping costs on the order information page.
Once your package is announced for delivery, our system will send you a notification email, please be patient. Thank you for your understanding.

Delivery times may vary, especially during peak hours. please wait patiently.
All orders will ship on average 1-3 days after the order has been placed if the products you ordered are in stock.

Do you offer free shipping?

Yes, shipping is free worldwide on all orders over $89,If you are new here, register as a member in our website pop-up to enjoy free shipping.

How much does shipping cost?

Express shipping
$20 USD for orders under $89
Free for orders over $89
Fully trackable.
Standard shipping:
$8.99 USD for orders under $89
Free for orders over $89
Fully trackable.

What is the status of my order?

You will receive emails and notifications that update you with the status of your order.
Note:Shipping speed may vary depending on the delivery address.If you want to check the logistics information of the order, you can log in our website to check the logistics information of the order.If you want to check more detailed logistics information, you can use this website:

Where does scarlet darkness ship from?

We ship from our ethically managed factory in US, UK,FR,DE and Hong Kong, which warehouse to ship depends on whether there is in stock.

Which carriers do you use?

Express shipping orders are delivered by Fedex.

Ordering & Payment

What forms of payment do you accept?

We accept PayPal,Visa,Mastercard,Discovery,VIP points,etc.
We do not accept money orders, cash, checks. PayPal is the safer, easier way to pay and it will protect your purchase.

Can bill to and ship to addresses be different?


Discounts & Offers

Our website will provide limited time discounts during festivals and anniversaries. The discounts will be displayed on the homepage of the website and are only available to customers who place orders on scarlet darkness website.
Most discounts on our website are in the form ofdiscount codes, which can be entered in the discount box on the checkout page.

Returns & Exchanges

How do i make a return and send my return?

It's easy,send your order number and the reason for the return to our customer service,and we will contact you in 2 days.

How do i make an exchange?

For unsent orders, you can contact customer service for free replace. For orders that have already been sent, please submit an exchange request after receiving the packages.

How will i know when my return has been received?

We'll send you an email as soon as your order has been checked in. We strive to process each return as quickly as possible, most orders take a few business days to process.

You may return any item to our warehouse within 30 days of receipt for a store credit or refund.For detailed return policy, please refer to our Return & Return Policy.
Note: All returned items must have their original tags still attached, and be unworn.

Clean & Care

How should i wash my garmentgarments?

- Cold wash separately on delicate.
- Dry on extra low heat.
- Iron inside out on low heat.

What sort of dyeing is used in your garments?

All of our garments are Hand-Dyed using a Vintage-Wash process which gives the garments a wonderful depth, contrast and personality all their own.

Where is your garments made?

- We own and operate our own ethical production facility inin US,DE,Hong Kong and India.
- All our artisans and employees are paid a living wage.
- We have a dedicated quality inspection department to ensure standards kept.
- We use no child labour.
- No outsourcing or subcontracting, all steps of production are done in house.

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